Website Terms of Use & Privacy Policy

Last updated: 24/08/2026

This website is operated by Vulcan Augmetics Pte. Ltd., a company based in Singapore (“Vulcan,” “we,” “us” or “our”).

These terms govern your use of this website and explain how we handle personal information collected through it. They apply only to the public Vulcan website-not to Vulcan devices, software platforms, clinical studies or healthcare deployments, which may be governed by separate terms, privacy notices, consent documents or agreements.

1. Using This Website

By accessing or using this website, you agree to these Terms of Use. If you do not agree, please do not use the website.

You may use the website for lawful, personal or business-information purposes. You must not:

• Interfere with the website or attempt to gain unauthorized access to it;
• Introduce malicious software or harmful material;
• Use the website in a way that violates applicable law or another person’s rights; or
• Copy, scrape or commercially exploit website content without our permission.

We may update, restrict or discontinue any part of the website at any time.

2. Product and Health Information

Information on this website is provided for general informational purposes only.

Vulcan products, services and features described on the website may be under development or evaluation and may not be commercially available, registered, cleared or approved in every country. Product capabilities, specifications, availability and regulatory status may change.

Nothing on this website constitutes medical advice, diagnosis or treatment. Website content should not be used as a substitute for advice from a qualified healthcare professional or relied upon to make clinical or personal health decisions.

Joining a waitlist, submitting an enquiry or viewing information on this website does not guarantee access to a product, a particular launch date, pricing or availability.

3. Intellectual Property

The website and its content, including text, graphics, images, designs, trademarks, logos, videos and software, belong to Vulcan or its licensors and are protected by applicable intellectual-property laws.

You may view and share links to publicly available pages for legitimate purposes. You may not reproduce, modify, distribute, sell or commercially use our content without written permission.

4. Third-Party Links

The website may contain links to third-party websites or services. Vulcan does not control those services and is not responsible for their content, availability, security or privacy practices. You access third-party services at your own discretion.

5. Website Availability and Liability

We aim to keep the website accurate, secure and available, but we do not guarantee that its content will always be complete, current, error-free or uninterrupted.

To the fullest extent permitted by law, the website is provided “as is” without warranties of any kind. Vulcan will not be liable for indirect, incidental or consequential loss arising from your use of, or inability to use, the website.

Nothing in these terms excludes or limits liability that cannot legally be excluded or limited.

Privacy & Cookie Notice

6. Information We Collect

When you contact us or join a waitlist, we may collect information such as your:

• Name;
• Email address and contact details;
• Company, organization or professional role;
• Areas of interest; and
• Message or other information you choose to provide.

We may also automatically collect limited technical information when you use the website, such as your IP address, browser, device type, referring page, pages visited and approximate usage times.

Please do not submit patient information, medical records or other sensitive health information through general website contact or waitlist forms.

7. How We Use Information

We may use website information to:

• Respond to enquiries;
• Manage waitlists and requests for information;
• Provide relevant company or product updates where requested or permitted;
• Operate, secure and improve the website;
• Understand how visitors use the website;
• Prevent misuse or security incidents; and
• Meet legal and regulatory obligations.

You may unsubscribe from marketing communications at any time using the link provided in the communication or by contacting us.

8. Cookies and Analytics

The website may use cookies and similar technologies to operate correctly, remember preferences, understand website performance and analyze how visitors interact with it.

Some cookies may be necessary for the website to function. Others, such as analytics or performance cookies, may be optional. Where required by applicable law, we will request consent before using optional cookies.

You can also control or delete cookies through your browser settings, although disabling some cookies may affect website functionality.

9. Sharing and International Processing

We may share website information with service providers that help us operate the website, host data, manage forms, send communications, provide analytics or maintain security. These providers may use the information only for the services they provide to us.

We may also disclose information where required by law, to protect Vulcan or others, or in connection with a corporate transaction such as an investment, merger, acquisition or sale.

We do not sell personal information collected through the website.

Vulcan is based in Singapore, and our service providers may process information in Singapore or other countries. Where appropriate, we use contractual or other safeguards to protect information transferred internationally.

10. Retention and Security

We retain personal information only for as long as reasonably necessary for the purposes described above, including responding to enquiries, managing waitlists, maintaining appropriate records and meeting legal obligations.

We use reasonable administrative, technical and organizational measures to protect personal information. However, no website or electronic transmission can be guaranteed to be completely secure.

11. Your Privacy Rights

Depending on where you live, you may have rights relating to your personal information, including requesting access, correction or deletion, objecting to certain uses, or withdrawing consent.

To make a request, unsubscribe or ask a privacy question, contact us at hello@wearevulcan.com. We may need to verify your identity before completing certain requests.

This website is not directed to children, and we do not knowingly collect personal information from children through website contact or waitlist forms.

12. Changes to This Policy

We may update these Terms of Use and Privacy Policy as the website, our practices or applicable laws change. The latest version will be posted on this page with its updated date.

13. Governing Law

These Terms of Use are governed by the laws of Singapore. Any dispute relating to the website or these terms will be subject to the jurisdiction of the courts of Singapore, except where applicable law requires otherwise.

14. Contact Us

For questions about this website, these terms or our privacy practices, contact:

Vulcan Augmetics Pte. Ltd.

Singapore

Email: hello@wearevulcan.com

How Vulcan Handles Product Data

Wearable technology can collect highly personal information. We believe people should understand what information is collected, why it is used and who can access it.

This page explains Vulcan’s general approach to product data. The specific privacy notice and terms provided when a Vulcan product is issued will explain the arrangements that apply to that product, user and deployment.

1. Who Is Responsible for Your Data?

Vulcan products and platforms are developed and operated by Vulcan Augmetics Pte. Ltd., based in Singapore.

Who is legally responsible for personal data may depend on how the product is provided. When Vulcan works with a hospital, clinic or research organization, that organization may determine how patient information is used, while Vulcan processes it on the organization’s behalf. In other situations, Vulcan may be directly responsible for some or all of the information.

The detailed notice provided with the product will identify the applicable arrangement.

2. What Information May Be Collected?

Depending on the product and how it is used, Vulcan may handle:

• Account and contact information;
• Information about an exercise or rehabilitation program;
• Muscle-activity and movement measurements;
• Range of movement, repetition and exercise-session information;
• Physiological measurements such as heart rate, blood oxygen and temperature;
• Results, trends and reports generated from these measurements; and
• Device, application, connectivity and technical-support information.

Vulcan products collect only the information needed for their intended functions and the applicable deployment.

3. How Is the Information Used?

Product data may be used to:

• Operate the wearable device and connected software;
• Record and display measurements from an exercise or movement;
• Show changes and trends over time;
• Share information with the user and their authorized care team;
• Support assigned exercise programs and reporting;
• Maintain security, reliability and technical performance;
• Provide support and troubleshoot problems; and
• Meet legal, regulatory, research or contractual requirements.

Vulcan does not use the platform to make independent diagnoses or replace the judgment of a qualified healthcare professional.

4. Who Can Access the Information?

Access is limited according to the user’s role and the way the product is deployed. This may include:

• The individual using the product;
• Their authorized clinician or care team;
• The participating healthcare or research organization;
• Authorized Vulcan personnel where needed to provide and support the system; and
• Service providers that host, secure or maintain the platform on Vulcan’s behalf.

Information may also be disclosed where required by law, necessary to protect a person’s safety or needed to investigate misuse or a security incident.

Vulcan does not sell identifiable patient or product-generated data. We do not use it for unrelated advertising or allow advertisers to target users based on their health, rehabilitation or sensor information.

5. Research and Product Improvement

Vulcan may use data to evaluate, validate and improve its technology or to support approved research where permitted by the applicable agreement, consent and law.

Where appropriate, information is aggregated or de-identified before it is used for these purposes. Identifiable product data will not be provided to an unrelated third party for independent research or AI training without an appropriate legal basis and authorization.

Participation in a clinical study may be governed by separate research information and consent documents.

6. How Is Information Protected?

Vulcan uses administrative, technical and organizational safeguards appropriate to the information and deployment. These include restricting access according to role and business need, protecting information during storage and transmission, managing service providers and monitoring for unauthorized activity.

No technology can eliminate every security risk. Vulcan maintains procedures for investigating incidents and notifying affected individuals, organizations or authorities when required.

7. How Long Is Information Kept?

Information is retained only for as long as reasonably necessary to provide the product, support the applicable healthcare or research program, meet contractual requirements and comply with law.

Retention periods may differ between account information, sensor recordings, reports, research records and technical logs. The notice provided with the product will explain the applicable retention arrangements.

8. International Data Processing

Information may be processed in Singapore, Vietnam or other countries where Vulcan or its approved service providers operate.

Where information is transferred internationally, Vulcan and participating organizations will use the contractual, organizational or other safeguards required by applicable law.

9. Your Choices and Rights

Depending on the applicable law and deployment, individuals may be able to:

• Request access to or correction of their personal information;
• Request deletion or restriction of certain information;
• Withdraw consent where processing is based on consent;
• Object to certain uses or request a copy of their information; and
• Make a complaint or ask how their information is being handled.

Some requests may be subject to legal, medical-record, research or contractual retention requirements. Where a healthcare or research organization is responsible for the information, Vulcan may refer the request to that organization.

Where a product is used by a minor, the participating organization and Vulcan will apply the consent and privacy requirements appropriate to the individual’s age and location.

More Information

The full privacy notice and terms applicable to a Vulcan product will be provided when the product or platform is issued or activated.

For questions about Vulcan’s data practices or to make a privacy request, contact:

Data Protection Officer

Vulcan Augmetics Pte. Ltd.

Singapore

Email: hello@wearevulcan.com